Privacy Policy

Introduction

Dezcry ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and use our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with dezcry.com and the Dezcry platform.

Information we collect

We collect information that you provide directly and information generated through your use of our services:

• Account information: name, email address, company name, and role when you register or contact us.
• Usage data: pages visited, features used, session duration, and interaction patterns to improve our product.
• Technical data: IP address, browser type, operating system, and device information for security and diagnostics.
• Communications: messages you send through our contact form or email correspondence with our team.

How we use your information

We use your information for the following purposes:

• To provide, operate, and maintain the Dezcry platform and services.
• To communicate with you about your account, respond to enquiries, and provide customer support.
• To improve our platform, develop new features, and analyse usage patterns.
• To comply with legal obligations and enforce our terms of service.

Data sharing and third parties

We do not sell your personal data. We share data only with service providers necessary to operate our platform (such as cloud infrastructure providers), and only under strict data processing agreements. Document data you process through the Dezcry platform remains under your control and is not accessed by Dezcry staff unless required for technical support with your explicit consent.

Data security

We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest, role-based access controls, audit logging, and regular security assessments. For details on our security practices, see our Security page.

Data retention

We retain your account information for as long as your account is active or as needed to provide services. When you close your account, we delete or anonymise your personal data within 90 days, except where retention is required by law. Document data processed through the platform is retained according to your matter configuration and deleted upon your request.

Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data where there is no compelling reason for continued processing.
• Portability: receive your data in a structured, machine-readable format.

Cookies

We use essential cookies to operate the platform (session management, authentication) and analytics cookies (Google Analytics) to understand how our website is used. You can disable non-essential cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at contact@dezcry.com.